[vc_row][vc_column offset=”vc_col-lg-12 vc_col-md-12 vc_col-xs-12″][vc_custom_heading text=”Shipping & Delivery” font_container=”tag:h2|font_size:34px|text_align:center|color:%23222222|line_height:64px” use_theme_fonts=”yes” el_class=”custom_heading_faq”][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion shape=”square” color=”white” c_icon=”” active_section=”” collapsible_all=”true” el_class=”accordion_faq”][vc_tta_section title=”SHIPPING METHODS AND COSTS” tab_id=”1551202588425-083236bb-1a59″][vc_column_text]
– We deliver to more than 200 countries around the world, and offer different shipping options as applicable.
– For more information, please contact our customer care service at firstname.lastname@example.org or contact us here.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”IMPORTANT INFORMATION” tab_id=”1551202588463-2a32bbaf-dd15″][vc_column_text]
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 24 hours with the exception of sale periods where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”DELIVERY TIME” tab_id=”1551203505906-950cc2fc-46d7″][vc_column_text]All domestic orders will take about 3-4 days for delivery from the date of dispatch. International orders take a minimum of 7 days for delivery from the date of dispatch. Further information on the order status can be provided by our customer care upon request.[/vc_column_text][/vc_tta_section][vc_tta_section title=”FREE SHIPPING” tab_id=”1551203578775-83e8b7b0-9b10″][vc_column_text]
Free shipping is offered to only customers in India. For customers outside India, free shipping is only applicable if the order value exceeds ₹ 20000.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”INSURANCE” tab_id=”1585039193248-9ed15b6f-4e33″][vc_column_text]
We insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by A French Toast and transfer of responsibility in the same way.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”TAXES & DUTIES” tab_id=”1585039246003-df4c9ba0-347c”][vc_column_text]
For Indian Customers
Product Prices displayed are inclusive of all taxes and duties.
For International Customers
Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on email@example.com
[/vc_column_text][/vc_tta_section][vc_tta_section title=”RETURNS & EXCHANGES” tab_id=”1585039322263-77ad50e2-176a”][vc_column_text]
We do not provide a refund on any goods sold. Goods once sold can only be exchanged for replacement or store credit if they meet our terms and conditions. All conditions applicable to the return of goods shall also apply to the exchange of goods. To return an item, the customer must write to us at firstname.lastname@example.org, a prompt response is assured to such emails. We are not liable for any damages caused to the product during transit.
Our terms and conditions pertaining to returns and exchange is as follows:- If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy are, however, subject to the following:
(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. please inform our customer care department in the event of any Goods/products delivered without tags
(b)Unidentified returns may be returned to the sender.
(c) Goods are faulty if they are received damaged. If you would like to exchange a faulty item instead of obtaining store credit, please be aware that we can only replace it for the same product in the same category, subject to availability. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
(d) All custom made orders are non-returnable.
(e) All early delivery orders will be considered as custom made.
(f) In case of any return/store-credit, the shipping charges will be borne by the customer.
(g) In an order has more than five products then it will be considered as a bulk order.Return/Refund will not be possible.
(h) We may accept returns for account credit only. For this purpose, the customer needs to notify us within 2 days from the date of delivery.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”CANCELLATION” tab_id=”1585039640467-17a11ac0-d10d”][vc_column_text]
We shall not be able to process the cancellation if the order/orders are processed. Store credit will be provided against the cancellation of an order.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”SALES” tab_id=”1585039641532-fc011093-d07e”][vc_column_text]
There will be no exchange or return of SALE/Discounted products.
The Sale offers cannot be clubbed with any other offer, discount or coupon code.
In the case that your order consists of Sale products and full-priced goods, your coupon or discount code will only be applied to the non-discounted product.
Discount will not apply on custom made orders.
At present, we do not accept Cash on Delivery.